Frequently Asked Questions
Browser through our FAQs. Hope it helps.
You can use PayPal or any credit card to make the payment.
Yes. However, you can cancel the subscription at any time if you like within your active subscription period.
Each theme page has a compare table free vs pro where you can view the detail about the free and pro version. Generally speaking, Pro version includes extra customization features, options, widgets, template and support more plugins. Pro users have access to support ticket which are answered from few minutes to 12 hrs time period and yes even on weekends. Whereas free theme users have general wordpress.org forum access and don’t have exact timeframe for the reply.
Please visit our contact page to get support. Our dedicated technical support team will get back to you from few minutes to 24 hours time (workdays). We provide support in weekends as well for premium users only.
If our theme is not fit for your purpose or simply if you don’t like it, we will be happy to provide a full refund within 14 days of the original purchase. No Questions Asked. You can make refund request via this page contact page with your ThemeGrill order number and we will get back to you.
Note: Refunds are not applicable for renewals. If you wish to cancel your subscription, you can always do so from ‘Renewals & Billing’ within your ThemeGrill account page. If you don’t find the cancellation option, you can always contact our support team.
Your site remains intact. Once the license expires, support and updates will be cut off.
Yes, you can. You can do this from your ThemeGrill account page. You can contact us if you have any confusion.
Support and Updates are included for one year if you purchase any of the annual plans. With license renewal, support and updates are also renewed. If you purchase any of the lifetime plans, support and updates are included for a lifetime. If you have a valid and active license key, updates will be delivered automatically from the WordPress dashboard.
Support covers getting setup, trouble using any features, bug fixes and simple CSS customizations. Unfortunately, we cannot provide support for modifications or 3rd party plugins integrations. But we can show you some guidance and provide simple CSS customization. Also, Support Tickets facility is available only to pro users. Support ticket gets high priority and is even replied on weekends.
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